How does Return To Base service work ?



C-net Industrial have our Return to Base workshop based in Birmingham in the United Kingdom. 

For either planned or emergency response or emergency breakdown repairs, you send your piece of thermal management equipment to our workshop.

We will then do a full diagnostic on the unit and report back to you what needs doing with a detailed quotation for the work.

Once you give "go-ahead" for the work to be carried out one of our skilled and experienced engineers will carry out the work and do a full system check.

The work carried out will be warrantied against failure of workmanship or replaced parts.


Types of Return to Base Agreements



1. Full Service Contract - This is when you will agree a full service agreement with C-Net. We will hold relevant spares in stock at our facility depending on the fleet of thermal management products in the agreement as well as the terms. This will cover full preventative maintenance (planned) service intervals as well as emergency breakdown repair - this can be either by service rotation units or quick turn around repairs.


2. No Formal Agreement - This is when there is no formal agreement in place directly with C-Net. We will simply respond to any preventive maintenance or Emergency repair requirements on an Ad-hoc basis. We will hold no customer specific spares in stock, but will source them on a as required basis for each project.


3. Via 3rd Party - C-Net are the only Johnson Northwest approved service agent in the United Kingdom for nVent Hoffman. This means if you have a failed unit it will be sent to C-Net under instruction from Johnson Northwest for repair if it is under warranty via the manufacturer.


I would like to discuss a Service Contract what do i need to do ?



Simply contact us be either calling us, emailing us or filling in the contact form at the bottom of this page.

We will engage with you and discuss the whole project understanding all the variables and come back to you with a recommendation on the best way to keep your systems working at optimum efficiency with minimum risk of breakdown.